1. Returns:
  • We accept returns within 48 hours of the purchase date only against receipt of damage products.
  • To be eligible for a return, the product must be unused and in the same condition as received. It must also be in its original packaging.


  1. How to Initiate a Return:
  • To initiate a return, please contact our customer service team at info@mpoonamchandpearls.com & +91-98497-28484. Provide your order number, details of the product, and the reason for the return.
  • Once your return request is approved, we will provide you with instructions on how to return the product.


  1. Return Shipping:
  • Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
  • We recommend using a trackable shipping service to ensure that your return is received.


  1. Refunds:
  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 15 days.


  1. Exchanges:
  • We only replace items if they are defective or damaged. If you need to exchange a product for the same item, please contact our customer service team.


  1. Damaged or Defective Products:
  • In the rare event that you receive a damaged or defective product, please contact us immediately. We will arrange for a replacement or refund.


  1. Cancellation Policy:
  • Orders can be canceled within 6 hours of purchase. Once the order is processed and shipped, it cannot be canceled.


  1. Contact Information:
  • For any questions about our Return & Refund Policy, please contact us at info@mpoonamchandpearls.com & +91-98497-28484.
  • Please note that this Return & Refund Policy is specific to M Poonamchand Jewellers and may be subject to change. It is advisable to review this policy periodically to stay informed about any updates.