1. Order Processing:

  • Orders are typically processed within 2 business days of receiving payment. During high-demand periods, processing times may vary, and customers will be notified accordingly.

2. Shipping Methods:

  • We offer standard shipping options for our products. The estimated delivery times will depend on your location and the shipping method selected during checkout.

3. Shipping Rates:

  • Shipping rates are calculated based on the weight of your order and the destination address. The applicable shipping charges will be displayed during the checkout process.

4. Shipment Confirmation:

  • Once your order is shipped, you will receive a confirmation email with tracking information. This allows you to monitor the status of your shipment in real-time.

5. Shipping Destinations:

  • We currently offer shipping to Hyderabad, Telangana. If your location is not listed, please contact our customer service team to explore possible shipping options.

6. Customs and Duties:

  • We are not undertaking any international orders currently.

7. Delivery Delays:

  • While we strive to meet estimated delivery times, external factors such as customs clearance, weather conditions, or unforeseen circumstances may cause delays. We appreciate your understanding in such situations.

8. Undeliverable Packages:

  • If a package is deemed undeliverable due to an incorrect address provided by the customer or other reasons, additional shipping charges may apply for reshipment.

9. Contact Information:

  • For any questions or concerns related to shipping, please contact our customer service team at info@mpoonamchandpearls.com or call +91-98497-28484.

10. Returns Due to Shipping Issues: – If your order arrives damaged or if there are any shipping-related issues, please contact us promptly, and we will assist in resolving the matter.

By placing an order with Whitebird Creations, you agree to the terms outlined in this Shipping Policy.