Privacy Policy

1) Information We Collect

We may collect the following categories of information:

• Personal details: name, phone number, email address, billing/shipping address.
• Order information: items purchased, order value, transaction reference, delivery preferences.
• Account details (if you create one): login credentials and account settings.
• Device & usage data: IP address, browser type, pages visited, time spent, and referring URLs.
• Customer support: messages, emails, and information you share when contacting us.

2) How We Use Your Information

We use your information to:

• Process orders, deliveries, returns, refunds, and customer support requests.
• Send order updates, invoices, and essential service communications.
• Improve website experience, performance, and product offerings.
• Prevent fraud, unauthorized access, and misuse of our services.
• Comply with legal obligations and resolve disputes, if any.

3) Cookies & Tracking

We may use cookies and similar technologies to remember your preferences, keep items in your cart, and understand how visitors use our website.

• Essential cookies: required for site functionality and checkout.
• Analytics cookies: help us understand visitor behavior to improve the site.
• Marketing cookies: may be used to show relevant promotions (if enabled).

You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

4) Sharing & Disclosure

We do not sell your personal information. We may share information only when necessary, such as:

• Delivery & logistics partners to deliver your order.
• Payment providers to process transactions securely.
• Service providers (hosting, analytics, customer support) to operate our business.
• Legal requirements if requested by law enforcement or regulatory authorities.

5) Payments

Payments are processed through secure payment gateways. We do not store your complete card details on our servers. Payment providers may collect transaction data as needed to process your payment and prevent fraud.

6) Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the Internet is 100% secure. We encourage you to use strong passwords and protect your account access.

7) Data Retention

We retain personal data only as long as needed for order processing, legal compliance, resolving disputes, and enforcing our agreements. When data is no longer required, we take steps to delete or anonymize it.

8) Your Rights & Choices

Depending on your location and applicable laws, you may have the right to:

• Access, correct, or update your personal information.
• Request deletion of certain personal information, subject to legal requirements.
• Opt out of promotional messages (you can still receive essential service emails).
• Withdraw consent where processing is based on consent.

9) Children’s Privacy

Our services are not intended for children under 13 (or the age required by your local law). We do not knowingly collect personal information from children.

10) Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last updated” date. We encourage you to review this page periodically.

11) Contact Us