know the size
- 1. Select an existing ring that fits the desired finger.
- 2. Measure the internal diameter of the ring in mm.
- 3. Select the diameter below to determine your ring size.
Returns & Exchange Policy
At M Poonamchand Pearls, customer satisfaction is our top priority. Please read our policy carefully before initiating a return or exchange.
We take great care in ensuring that every piece of jewellery meets our quality standards.
Each order is thoroughly inspected before dispatch. Please review our Returns & Exchange
policy below for a smooth shopping experience.
1
Eligibility for Returns
- Return requests must be raised within 48 hours of delivery.
- Items must be unused, unworn, and in original condition.
- Original invoice and packaging are mandatory.
- Customized or made-to-order jewellery cannot be returned.
2
Exchange Policy
- Exchanges are accepted within 7 days of delivery.
- Product availability determines exchange eligibility.
- Any price difference must be paid by the customer.
- Exchanged items are not eligible for further returns.
3
Non-Returnable Items
- Customized jewellery
- Earrings (for hygiene reasons)
- Discounted or clearance sale items
4
Damaged or Incorrect Products
If you receive a damaged or incorrect item, please inform us within 24 hours of delivery along with clear photos or videos. Our team will assess the issue and assist you accordingly.
5
Refund Process
- Refunds are initiated after quality inspection.
- Amount will be credited within 7–10 business days.
- Shipping charges are non-refundable.
Note: Return or exchange shipping costs are borne by the customer unless
the product is damaged or incorrect.
Need Assistance?
Please contact us at info@mpoonamhandpearls.com with your order ID for any return or exchange requests.
